Serving the Adults Only Community & Minority Groups Since 1993
Once you enter our driveway allow us to give you the holiday you deserve! Grab your room key, relax and enjoy the experience of a fully secluded, private beachfront Adults Only resort that is like no other in Australia or the world.
Address
4500 Captain Cook Hwy
Wangetti Beach, Port Douglas/Cairns
AUSTRALIA
(2 minutes north of Rex Lookout)
Postal Address
PO Box 972
Port Douglas
QLD 4877
AUSTRALIA
Phone/Email
Direct Line: (07) 4059 1800
Overseas Line: +61 7 4059 1800
Email: info@turtlecove.com
Fill this form and we will contact you:
Bookings
RESERVATION DEPOSITS
Please contact us for any type of group booking for consideration. ALL public holiday rates will incur a surcharge of upto 15% on checkout for accomodation and/or food and beverage. - Thank you! Reservations are confirmed upon receipt of a deposit or a minimum one night accommodation rate. Visa and MasterCard are the preferred method of payment of deposits. Balance of accommodation is due 14 days prior to arrival unless by alternative arrangement. For reservations made within 14 days of arrival the full accommodation will be charged at the time of bookings unless by alternative arrangement. For all reservations made online via the website, the full amount of accommodation or package booked will be charged by RMS Online at the time of booking. Deposit can be made by direct deposit to our bank account by arrangement. Personal cheques are accepted for deposit provided they are received at least 14 days prior to arrival. Without the required deposit the booking cannot be guaranteed. Any accommodation charges remaining will be charged at the time of check-in & Turtle Cove Beach Resort reserves the right to cancel any booking and/or event at any time.
FULL RESORT OR FUNCTION BOOKINGS
Please note: Any group bookings made without prior approval by Turtle Cove Beach Resort in writing are subject to cancelation anytime. Please contact us for any type of group booking for consideration. ALL public holiday rates will incur a surcharge of upto 15% on checkout for accomodation and/or food and beverage. - Thank you!
Reservations are confirmed upon receipt of a non-refundable 20% deposit. 50% of the Remaining Balance is due 60 days prior to the event with the remaining balance due prior to Check-In. A minimum 3 Nights Accommodation is required for all Full Resort Bookings. Function Bookings are subject to availability and the requirements of the resort facilities. Please be advised Turtle Cove Beach Resort reserves the right to cancel any booking and/or event at any time.
SETTLEMENT OF ACCOUNTS
Accounts can be settled with cash, EFTPOS, or credit cards (VISA, MasterCard, and American Express). Personal cheques can only be accepted by prior arrangement. A 3.5% surcharge is applied to American Express transactions. ALL public holidays rates will incur a surcharge of uptown 15% on checkout for accomodation and/or food and beverage - Thank you!
CANCELLATIONS - (General accommodation bookings)
Please note: Any group bookings made without prior approval by Turtle Cove Beach Resort in writing are subject to cancelation anytime. Please contact us for any type of group booking for consideration. ALL public holiday rates will incur a surcharge of upto 15% on checkout for accomodation and/or food and beverage. - Thank you!
A refundable deposit equivalent to the first night of your stay will be charged to your credit card at the time of booking. Bookings can be cancelled free of charge up to 48 hours prior to arrival, in which case your deposit will be refunded to your credit card. For bookings cancelled within 48 hours prior to arrival, a one-night fee applies. In case of a "No Show" the full amount of the reservation will be charged. No refund applies to unused accommodation for shortened stays. We strongly recommend comprehensive travel insurance.
CANCELLATIONS - (Full resort or functions bookings)
Full Resort Bookings or Function Bookings can only be cancelled with 60 days notice prior to the event. Cancellations waive deposit paid. Cancellation of event or booking within 60 days may attract additional fees and charges while Turtle Cove Beach Resort reserves the right to cancel any booking and/or event at any time.
Facilities
THE OFFICE & RECEPTION DESK
Monday to Friday: 8am to 5pm
Saturday: 8am to 2pm
Sunday: 8am to 2pm
ROOM FACILITIES
All rooms have en-suite bathrooms, air conditioning, ceiling fans, TV with in-house video channels, refrigerator, tea and coffee making facilities. Room check-in time is 2:00pm and check-out is 11:00am (unless prior arrangements are made). Guests are welcome to use the resort facilities, including showers, pool & spa, private beach, gymnasium, bar & restaurant and luggage storage at other times before check-in or after checkout. All rooms are non-smoking although smoking is permitted on the balcony or deck of each room and in some public areas.
ACCOUNTS
At check-in we ask for a credit card to be provided for any room charges during your stay. Your card will be charged for purchases made to your room account when the amount reaches $500 or more. If you do not have a valid credit card we will request a prepayment amount on your room account as security for any charges made during your stay. Please note that any outstanding accommodation or package charges from previous visits will be charged on the day of check-in. Payments made on American Express cards will incur a 3.5% transaction service fee. Unfortunately we do not accept Diners Club cards
LAUNdry & washing
A guest laundry is located on the ground floor of the Garden & Ocean View building, adjacent to room 203. Machines and dryers operate with 4 x $1 coins. Washing powder is available from the office at a fee if required.
RESORT FACILITIES
Facilities include Private clothing optional Beach, Pool, Spa/Jacuzzi, A-La-Carte Restaurant, Cocktail Bar, Billiard Table & Table Tennis, Fully Equipped Gymnasium, Free Wi-Fi Internet Access, Free On-Site Parking, Guest Laundry, Resort Shop, Tour Bookings, Beach Volleyball and more.
THE RESORT SHOP
If you need a loving memento to take home, sunscreen or toiletries, we have a range of items available from our Resort Shop in the reception foyer.
SAFE DEPOSIT
The Office staff can stow your jewels & valuables in our safe. Whilst all love & care is taken we cannot be responsible for anything left with us.
SMOKING
All rooms are non-smoking although smoking is permitted on the balcony or deck of each room and in some public areas. In accordance with Queensland Health Regulations, smoking is not permitted in areas where food is served or consumed and where drinks are prepared. As such, please do not light up in the bar or restaurant seating area and observe No Smoking signs in resort areas.
INTERNET
Due to our remote private location, mobile and data connectivity is limited. Telstra, Vodafone and other service providers have poor reception and limited coverage at Turtle Cove and the surrounding areas. OPTUS recently installed a tower close to the resort and signal strength is strong for mobile users with this service provider. FREE Wi-Fi internet access for all guests and visitors along with the ability to purchase a faster speed.